It can be pretty exciting to finally move into your new luxury custom home in the Texas Hill Country. Chances are you’ve spent a lot of time and energy thinking about what you want, selecting just the right piece of property, working on the plans with your builder and designer, and being involved in watching over the actual building process. It’s pretty exciting!
Then you actually get to move into your new luxury home. If things have gone as you’ve hoped and expected (and it does happen!), that’s pretty exciting too. Everything is new. Everything works the way it’s supposed to. You love it each time you walk into your new Hill Country home.
But what happens after you’ve been in your dream home for a while? What can you expect after the initial flush of excitement? What if you find small issues with your home after a few months? Does the builder you worked so closely with for so long just disappear? Are you on your own?
Let’s talk about some of the things you might notice in your new custom home during the first year of living there.
- Flooring: When you pay for a custom home you want things to be as close to perfect as possible. There is, however, a difference between excellence and perfection. And while our craftsmen strive for excellence in every home we create we’ll never be absolutely perfect. So what can you expect from your floors after a year? If we’re talking about wood flooring, you want it level and you don’t want your floors to squeak. But because wood expands and contracts with the level of moisture in the air you can get some variation. If you notice some inconsistencies, you don’t need to be alarmed. Contact your builder and discuss what you’re experiencing. You’ll want to give the floors a chance to “settle” and normalize. If it’s still an issue, it’s something that your builder can take care of.
- Doors: The doors to your rooms and to your built-in cabinets should work smoothly and (virtually) silently. They should close all the way without being forced. Do doors sometimes get out of square? Yes! As your whole house settles (and we’re talking minor settling—not major shifting), it can be necessary to adjust doors. It’s not a sign of shoddy workmanship—it’s just your house settling slightly. Your builder can adjust your doors to make sure they work properly.
- Cracks in Cement or Grout: Sometimes homeowners are alarmed when they see small cracks in cement work or in grout. Generally, this is something you don’t need to worry about. It’s normal to see very small imperfections in these areas. If you’re concerned by what you find, bring it to the attention of your builder to see if it’s something that needs to be addressed. If it’s a problem, your builder will fix it, but minor cracks that are purely cosmetic are generally unavoidable. Don’t be concerned—they are not a reflection on the quality of the work.
- Imperfect Paint: I’ve been building homes for many years and I have yet to see a perfect paint job. I have seen a lot of great ones, however. There’s a difference between perfect and excellent. If you examine the paint job on your new home with a fine-toothed comb (or a magnifying glass), chances are you’ll find a blemish or two, or maybe a line that isn’t perfectly straight. That’s perfectly normal. But you shouldn’t accept sloppy painting or a paint job where the paint drips on the trim work. That’s not acceptable.
In short, there are some things in your home that can need a small amount of adjusting in the first year. It’s not unusual. Keep in mind that minor imperfections aren’t an indication of inattentiveness or poor workmanship. That doesn’t mean you shouldn’t bring up a concern to your builder. But, don’t be alarmed. If you see something that’s an issue, contact your builder to have him or her look at it.
At Boyer Custom Homes, we feel that service after the closing is as much a priority in our company culture as getting the job in the first place. We want you to be happy. And while we strive for excellence in every home we build, perfection isn’t something we’ve achieved, yet.
Adapted Updated from the original October 29, 2005 blog post